No products in the cart.
Return & Exchange Policy
Please read our return and exchange policy carefully
Customers are required to record an opening/unboxing video at the time of delivery.
This video is necessary to process any claims related to defective or incorrect products
Sale policy:
- Credit note will be issued for the return products.
- Exchange will be allowed with same or higher value.
- Items purchased on clearance and any season sale are non returnable and non exchangeable.
Return, Exchange & Credit Note Policy
- Timeframe:Return and exchange requests must be raised within 7 days of receiving the order email us at kothacare@gmail.com
- Condition: Products must be in their original packaging with tags intact. Items without original tags will not be accepted.
- Usage:Items should be unused and unwashed for hygiene reasons.
- Exceptions: Products bought during sales are non-refundable but can be exchanged or Store credit can be issued.
- Exceptions:
-
- Customized products
- Clearances sale
- Any Season sale
- Credit Note: The credit note issued will be valid for 1 year from the date of issuance.
- Self-shipping
- Non-returnable Items:
- Gift wrap cannot be returned or exchanged.
- Shipping and COD charges are non-refundable
- Timeframe:Exchange requests must be raised within 3 days of receiving the order, Email us at kothacare@gmail.com
- Restrictions:Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.
- Payment:The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.
- Delivery:Exchange/replacement items will be delivered to the same address as the original order.
- Product Exchange:
- If exchanging for the same or a different size, a replacement will be provided at no cost.
- If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.
Refund & Replacement Policy
- Process:Refunds will be issued once the product is picked up and passes Kotha’s quality check.
- Timeframe:Refunds will be processed within 2-3 working days.
- Exceptions: Products bought during sales are non-refundable but can be exchanged.
- Damaged or Defective Products:Refunds for damaged or defective products will only be issued after verification by the Kotha team. Concerns must be raised within 48 hours of receiving the order. In exceptional cases, a credit note, or replacement will be issued.
Products Eligible for Exchange:
• Sarees
• Blouses
• Menswear
• Kurta sets
• Co-ord sets
• Trousers or pants
• Shirts or t-shirts
• Skirts/Shorts
Note
International Orders:
- Currently, we do not offer a return or exchange policy for international customers. For any queries, please contact us at kothacare@gmail.com
• If you need to cancel an order, please do so before it is shipped to receive a full refund. Once the order is shipped, it cannot be cancelled, and No refund will be provided.
• If a defective product is received, contact us immediately at kothacare@gmail.com with your Order ID and a snapshot of the defect. We will provide either a credit notes or a refund for the defective product after investigation; no replacement will be sent.
Contact Us
For any queries regarding returns and exchanges, please contact us at:
Email: kothacare@gmail.com
