{"id":17,"date":"2022-04-12T08:23:50","date_gmt":"2022-04-12T08:23:50","guid":{"rendered":"https:\/\/klbtheme.com\/clotya\/?page_id=17"},"modified":"2026-03-23T14:11:52","modified_gmt":"2026-03-23T14:11:52","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/kotha.co\/?page_id=17","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7552302 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7552302\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e33d6ea\" data-id=\"e33d6ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd40697 elementor-widget elementor-widget-heading\" data-id=\"bd40697\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return & Exchange Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8190cfb elementor-widget elementor-widget-text-editor\" data-id=\"8190cfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00a0<\/strong>Please read our return and exchange policy carefully<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37d6960 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37d6960\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2828975\" data-id=\"2828975\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ead88b8 elementor-widget elementor-widget-text-editor\" data-id=\"ead88b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p><strong>Customers are required to record an opening\/unboxing video at the time of delivery.<\/strong><\/p><\/li><li><p><strong>This video is necessary to process any claims related to defective or incorrect products<\/strong><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbf7af6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fbf7af6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-673b687\" data-id=\"673b687\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9bbd160 elementor-widget elementor-widget-heading\" data-id=\"9bbd160\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sale policy:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5a22fb elementor-widget elementor-widget-text-editor\" data-id=\"a5a22fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Credit note will be issued for the return products.<\/li><li>Exchange will be allowed with same or higher value.<\/li><li>Items purchased on clearance and any season sale are non returnable and non exchangeable.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-75a0904 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75a0904\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9b0917\" data-id=\"c9b0917\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d68fb8 elementor-widget elementor-widget-heading\" data-id=\"7d68fb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return, Exchange & Credit Note Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e4ab37 elementor-widget elementor-widget-text-editor\" data-id=\"0e4ab37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n \t<li><strong> Timeframe:<\/strong>Return and exchange requests must be raised within 7 days of receiving the order email us at kothacare@gmail.com<\/li>\n \t<li><strong> Condition<\/strong>: Products must be in their original packaging with tags intact. Items without original tags will not be accepted.<\/li>\n \t<li><strong> Usage:<\/strong>Items should be unused and unwashed for hygiene reasons.<\/li>\n \t<li><strong> Exceptions<\/strong>: Products bought during sales are non-refundable but can be exchanged or Store credit can be issued.<\/li>\n \t<li><strong> Exceptions:<\/strong><\/li>\n<\/ol>\nThe following items cannot be exchanged or returned:\n<ul>\n \t<li style=\"list-style-type: none;\">\n<ul>\n \t<li>Customized products<\/li>\n \t<li>Clearances sale<\/li>\n \t<li>Any Season sale<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"6\">\n \t<li><strong> Credit Note: <\/strong>The credit note issued will be valid for 1 year from the date of issuance.<\/li>\n<\/ol>\n<ol start=\"7\">\n \t<li><strong>Self-shipping<\/strong><\/li>\n<\/ol>\nIn-case we do not have pick up service available at your location, you would have to self-ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.\n<ol start=\"8\">\n \t<li><strong> Non-returnable Items:<\/strong><\/li>\n<\/ol>\n<ul>\n \t<li>Gift wrap cannot be returned or exchanged.<\/li>\n \t<li>Shipping and COD charges are non-refundable<\/li>\n<\/ul>\n<ol>\n \t<li><strong> Timeframe:<\/strong>Exchange requests must be raised within 3 days of receiving the order, Email us at kothacare@gmail.com<\/li>\n \t<li><strong> Restrictions:<\/strong>Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.<\/li>\n \t<li><strong> Payment:<\/strong>The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.<\/li>\n \t<li><strong> Delivery:<\/strong>Exchange\/replacement items will be delivered to the same address as the original order.<\/li>\n \t<li><strong> Product Exchange:<\/strong><\/li>\n<\/ol>\n<ul>\n \t<li>If exchanging for the same or a different size, a replacement will be provided at no cost.<\/li>\n \t<li>If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.<\/li>\n<\/ul>\nItems cannot be exchanged for multiple products; only a single item can be selected for exchange.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-318903b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"318903b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-749b0d4\" data-id=\"749b0d4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61b9744 elementor-widget elementor-widget-heading\" data-id=\"61b9744\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund & Replacement Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49e318b elementor-widget elementor-widget-text-editor\" data-id=\"49e318b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong> Process:<\/strong>Refunds will be issued once the product is picked up and passes Kotha\u2019s quality check.<\/li><li><strong> Timeframe:<\/strong>Refunds will be processed within 2-3 working days.<\/li><li><strong> Exceptions<\/strong>: Products bought during sales are non-refundable but can be exchanged.<\/li><li><strong> Damaged or Defective Products:<\/strong>Refunds for damaged or defective products will only be issued after verification by the Kotha team. Concerns must be raised within 48 hours of receiving the order. In exceptional cases, a credit note, or replacement will be issued.<\/li><\/ol><p><br \/><br \/>Products Eligible for Exchange:<\/p><p>\u2022 Sarees<br \/>\u2022 Blouses<br \/>\u2022 Menswear<br \/>\u2022 Kurta sets<br \/>\u2022 Co-ord sets<br \/>\u2022 Trousers or pants<br \/>\u2022 Shirts or t-shirts<br \/>\u2022 Skirts\/Shorts<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e6348f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e6348f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b520cb0\" data-id=\"b520cb0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2cabaa2 elementor-widget elementor-widget-heading\" data-id=\"2cabaa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Note<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5676cf9 elementor-widget elementor-widget-text-editor\" data-id=\"5676cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>International Orders:<\/strong><\/p><ul><li>Currently, we do not offer a return or exchange policy for international customers. For any queries, please contact us at kothacare@gmail.com<br \/>\u2022 If you need to cancel an order, please do so before it is shipped to receive a full refund. Once the order is shipped, it cannot be cancelled, and No refund will be provided.<br \/>\u2022 If a defective product is received, contact us immediately <a href=\"kothacare@gmail.com\">at <\/a>kothacare@gmail.com with your Order ID and a snapshot of the defect. We will provide either a credit notes or a refund for the defective product after investigation; no replacement will be sent.<\/li><\/ul><p><strong>Contact Us<\/strong><\/p><p>For any queries regarding returns and exchanges, please contact us at:<\/p><p>Email:\u00a0kothacare@gmail.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &#038; Exchange Policy \u00a0Please read our return and exchange policy carefully Customers are required to record an opening\/unboxing video at the time of delivery. This video is necessary to process any claims related to defective or incorrect products Sale policy: Credit note will be issued for the return products. Exchange will be allowed with<\/p>\n<div class=\"klb-readmore entry-button\"><a class=\"btn link\" href=\"https:\/\/kotha.co\/?page_id=17\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kotha.co\/index.php?rest_route=\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kotha.co\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kotha.co\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kotha.co\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kotha.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17"}],"version-history":[{"count":12,"href":"https:\/\/kotha.co\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":3298,"href":"https:\/\/kotha.co\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions\/3298"}],"wp:attachment":[{"href":"https:\/\/kotha.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}